1, Lorong Likas Square, Jln Istiadat Likas
88400 Kota Kinabalu, Sabah, Malaysia.

Tel: +60 88 252 233Fax: +60 88 251 122

Email: info@likassquare.com.my

Likas Square Apartment Hotel

Frequently Asked Questions

Reservation

Q. How do I make my reservation?
A. To make reservation? Please use our Online Reservation Form available on this webText. Please ensure that your furnished all the required information as specified on the Reservation Form.
Q. When I submit my Reservation Form, where does my request go?
A. It will go to our Sales & Marketing Department.
Q. How long will it take you to respond to my reservation request?
A. Within 24 hours and not later then 36 hours. If you do not receive your respond with 36 hours, please e-mail back to us at info@likassquare.com.my.
Q. I don't have 24 hours to wait for conformation. What can I do?
A. You may contact us at 6088-252230 for assistance.
Q. What happen after 36 hours we do not receive any respond from you?
A. As yo are aware this booking is via online and there are many possible factor that your reservation does not reach us may be due to server's error or due to some other technical problem. Please e-mail back to us at info@likassquare.com.my. to enquire about your reservation.
Q. How do I know my reservation is confirmed?
A. When you received our acknowledgment via e-mail and not later than 36 hours. Reservation are deemed secured if guaranteed with credit card.
Q. After filling up and submission of my Reservation Form how do I know if my reservation is confirmed?
A. Within 24 hours and not later than 36 hours, you will be contacted by e-mail informing you on the status of your reservation.
Q. How do you respond back to us on our conformation?
A. We shall be responding back to you via e-mail. We do not call or we do not fax to you unless requested to do so. Please ensure that you furnish to us accurate e-mail address/es.
Q. What happens if I encounter problem with my reservation upon checking-in?
A. It is advisable for you to quote your conformation number if you were given one but if you were not, it would be advisable for you to print out the conformation letter and bring along.
Q. What do I need upon checking-in?
A. If you are given a conformation number please quote it during checking-in and if you do not it would be advisable for you to print out the conformation letter and bring along.
Q. How far ahead should I make the reservations?
A. Our reservation will be confirmed instantly.
Q. Is it advantages for us to book early?
A. Yes it would as most of the time we are always fully booked. In order not to get disappointed please make your booking as early as possible.
Q. During the reservation I gave my credit card details but upon checking-in I decide to pay cash .Is this possible?
A. No it is not possible. All our reservation need to be confirmed by credit card & payment will be deducted immediately.
Q. What are the means for us to guarantee our booking?
A. To guarantee your booking we would request for credit card details.
Q. Do you collect payment during the Reservation stages?
A. No we do not collect payment during the reservations stages. During reservation stages we need your credit details for the main reason to guarantee your reservation.